General Questions

So, who are TeamRock?

We Are TeamRock! We are a new company that brings together the people that ran Classic Rock, Metal Hammer, Prog and Blues with other experienced rock music media professionals - people who brought you Rock Radio amongst other things.

Everyone involved is a rock and metal fan and we are determined to give this tremendous global community a shared home to enjoy the music and lifestyle you love - somewhere to Belong.

Scott Rowley, our Editorial Director (formerly Editor of Classic Rock) summed it up brilliantly at 2013's Classic Rock Roll of Honour Awards by saying ‘We've left a label that didn't really get us and arrived at one that understands us completely'.

Is my data safe?

Yes! We recognise that the quickest way to kill the whole idea of our community is to be reckless or unsafe with your data. We'll be keeping it locked away using industry standard tools.

Am I going to be spammed?

No. You control how we contact you and how often. Of course we don't want you to miss out on things like discounted tickets for gigs near you, so we hope you'll want to hear from us.

Will TeamRock sell my data on?

No. You control your information and who can contact you. We work with carefully chosen third parties - mostly companies that advertise in our magazines - and if you give us permission we'll share their message with you. But if you don't want that we won't tell you. TeamRock exists to only work with partners who are relevant to the rock and metal community so we'll never give your details to someone to offer you something random for example.

TeamRock Subscriptions

How do I subscribe to a TeamRock magazine?

Visit this page for the latest deals.

Print Subscriptions

What’s my subscription number?

You’ll find your magazine subscription number on the cover sheet that comes with each issue. Providing this will help us deal with any enquiries you might have.

Can I cancel my subscription?

Call us on 01604 251040 and we’ll do what we can to help.

How long will it take for my first magazine to arrive?

Your first print issue will arrive within 6 to 8 weeks.

Digital Subscriptions

When will I be able to access my first digital issue?

Your first digital issue will be the most recently published issue.

Is the Digital Magazine available for all tablets?

Currently our digital magazines are only available for Apple iOS devices.

Gaming with TeamRock

Why can’t I play trivia?

There could be a number of issues blocking you from playing trivia. Below are some common instances, and what steps can be taken to fix them: Play limit reached – certain challenges have a cap on how many game sessions can be played within a specified time limit. This can vary for each trivia challenge, but feedback should be given by the system regarding your play limit Unable to play as guest – certain challenges require you to log in with your TeamRock ID before participating. These challenges often have prizes awarded, and do not allow guest sessions.

If no feedback is given, and you are unable to start a trivia challenge, please attempt clearing your browser cache, and try playing trivia again. On occasion, a corrupted browser cache may interfere with trivia challenge serving.

Video/Audio questions come across as choppy

Slow internet connection speed could be causing issues with content serving. We recommend having a connection speed of at least 300 kb/s to enjoy rich media trivia challenges.

Can I play trivia on mobile?

Yes, our trivia games have been designed for a mobile, and desktop experience.

TeamRock Radio

How can I listen to TeamRock Radio?

A. You can listen to TeamRock Radio on a DAB radio or online via the internet at www.teamrock.com . At the very bottom of each page you'll see our radio player. You can use our radio player to listen to TeamRock radio whilst browsing our website and then just leave this tab open to keep listening whilst browsing other websites in other tabs.

You can listen online using the Radioplayer website. Just go to the Radioplayer website and find TeamRock Radio in their listings.

If you have a DAB radio then you're good to go! Just scan through the available DAB channels and TeamRock will show up in the list. Set TeamRock Radio as a favourite channel and you're all set!

TuneIn (Best for mobile devices) - If you're using a mobile device (like a smartphone or a tablet) then we recommend using the TuneIn App to listen to TeamRock Radio. You can also listen to TeamRock Radio on TuneIn using your PC or even using selected connected devices such as smart televisions.

iTunes - You can listen to TeamRock Radio through iTunes. Open iTunes on your computer and go to MUSIC > INTERNET > HARD ROCK / METAL then scroll down the list until you find TeamRock Radio.

You can also listen On Demand.

Who’s who and when are they on?
DJs and shows are listed in the Radio section of the website.

Registering at TeamRock

Why do you want me to register?

To give you full access to the artists you love. Joining our community means you can build your profile over time, so we learn what you love and hate, so you can find new music and get close to the music that defines you already. We want to bring you news, features, interviews, music, video, merchandise, games, tickets and so much more on your computer, your mobile, your tablet or in person at our events. You'll also be able to interact with like minded people as you discover more than you ever imagined in rock and metal!

I can’t remember my password.

You can reset it here.

I have a technical enquiry about the web site.

You can get in touch with us at support@teamrock.com.

I have a comment about the content of your web site.

You can get in touch with us at support@teamrock.com.

I registered to the website with my email address, why can’t I see all of the articles?

TeamRock+ is a new paid for section of the site, which is separate to the main free registration section

I’ve registered, now what are you going to do with my information?

We’ll treat your personal data with respect and only use it to bring you information, articles and media that you’ll love. We’ll also be able to offer you exclusive deals and cool stuff we think you’ll like. You are completely in control of the data that you share with us, and we will only use it or share it if you give us your permission to do so.

TeamRock+

What is TeamRock+?

TeamRock+ is a paid for section of teamrock.com, metalhammer.com, classicrockmagazine.com and progmagazine.com. Inside TeamRock+ you can access content from entire issues of Classic Rock, Metal Hammer and Prog magazines, including the latest issue and handpicked archive content. If you have registered for a free account with one of our websites you can view three TeamRock+ articles for free every 30 days.

I have signed up for TeamRock+ membership and I still can’t access it.

Try opening the website in a new browser if this doesn’t help please email help@teamrock.com and we’ll sort it out for you as soon as we can.

Our Websites

What websites do you have?

Being part of TeamRock means you can enjoy all of our brilliant sites:

www.teamrock.com

metalhammer.teamrock.com

classicrock.teamrock.com

prog.teamrock.com

What's happened to the old website?

We’ve been working hard to improve our websites so we can give you the best possible browsing experience we can. We hope that you‘re enjoying the multimedia content easily and having a great time doing it!

TeamRock Merchandise

Where can I buy TeamRock merch?

You can buy lots of cool stuff here.

I have a problem with something I’ve bought

Get in touch and we’ll do what we can to sort it out:

shop@tshirtmachine.com

01273 581042

TeamRock on Social Media

What social media platforms are you on?

See what’s going on here:

Twitter

Facebook

Google+

YouTube

Payments

What payment methods do you accept?

Currently we accept credit or debit card payments. You can opt to auto-renew your membership for greater savings and peace of mind.

I have signed up for a free trial and my card has been charged £1

Some card issuers will take a small amount of money and refund it shortly after as part of their verification process. You can just ignore this charge.

None of these answers solve my problem, what do I do now?